ace bet365 Terms and Conditions

General Provisions

ace bet365 is an online betting and casino platform operated for Bangladeshi users. By accessing this website, creating an account, or using any service, you are considered to have accepted all the terms and conditions described on this page.

These terms serve as a binding agreement between ace bet365 and the user. If any difference in interpretation arises between the English and Bengali versions of the terms, the Bengali meaning shall take precedence.

Our services are provided for personal and recreational purposes. Use of this platform for any commercial or resale purpose is strictly prohibited.

Eligibility and Age Requirement

To open an account on ace bet365 and use any betting or casino service, you must be at least 21 years of age. No person under the age of 21 may use this platform. Proof of age may be requested during account verification.

ace bet365 may at any time request a copy of a government-issued ID, national identity card, or passport for age verification. If the required documents are not provided, the account may be temporarily suspended.

It is the responsibility of every guardian to keep minors away from this site. The use of parental control software at the household level is recommended.

Account Registration

3.1 Registration Process

Each user may open only one account. If a single person holds multiple accounts, all of them will be closed and the funds held in those accounts may be forfeited. You must provide accurate and complete information at the time of registration.

3.2 Accuracy of Information

The name, mobile number, and other details provided when opening an account must be entirely truthful and your own. Registering with false information or using another person's details will be treated as a violation of the terms and the account will be closed.

3.3 Account Security

Keep your login details completely confidential. Do not share your password or OTP with anyone. If you suspect unauthorised access to your account, notify our support team immediately. The responsibility for account security lies primarily with the user.

Deposit and Withdrawal

4.1 Supported Methods

ace bet365 currently supports deposits and withdrawals through four mobile banking methods: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.2 Minimum Amount

The minimum deposit through any method is ৳200. The minimum withdrawal amount is ৳500. Transactions below these amounts cannot be processed.

4.3 Withdrawal Processing

Withdrawal requests are generally completed within 5–30 minutes. The mobile number used for withdrawal must match the number registered on the account. Additional documents may sometimes be requested due to the security verification process.

4.4 Source of Funds

Funds deposited at ace bet365 must come entirely from legitimate sources. Transactions involving illegal funds are strictly prohibited on this platform, and if such activity is detected, the account will be closed immediately.

Bonuses and Promotions

5.1 Welcome Bonus

A 200% bonus is available on your first deposit at ace bet365, up to a maximum of ৳20,000. Before withdrawing this bonus, you must wager the bonus amount 15 times. For example: a ৳1,000 deposit earns a ৳2,000 bonus; the total balance will be ৳3,000; and to withdraw the bonus, you must place bets totalling ৳2,000 × 15 = ৳30,000.

5.2 Bonus Terms

A bonus is not free money; it is a conditional benefit. If the wagering requirement is not met within the specified time after receiving a bonus, the bonus may be cancelled. More than one bonus offer cannot be used at the same time.

5.3 VIP Cashback

ace bet365's VIP programme has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. Cashback is given on weekly net losses at each level — from a maximum of 0.3% at Bronze up to a maximum of 1.5% at Diamond. Example: a Gold-level member who incurs a net loss of ৳20,000 in one week will receive ৳20,000 × 0.9% = ৳180 cashback.

5.4 Promotion Changes

ace bet365 reserves the right to modify, suspend, or cancel any promotion, bonus, or offer at any time. If fraud or misuse of a promotional offer is suspected, the bonus on the relevant account may be forfeited.

Betting Rules

6.1 Placing Bets

A bet once confirmed cannot be changed or cancelled. If a bet is left in an uncertain state due to loss of internet connection or a technical issue, the data recorded in the ace bet365 system will be considered final.

6.2 Event Cancellation and Rescheduling

If any cricket match, football game, or other event is cancelled, the stakes of all bets on that event will be refunded. If a match is rescheduled, ace bet365 reserves the right to decide on a new date or repricing.

6.3 Multi-Bet Terms

In a multi-bet, several selections are wagered together and a payout is given only if all selections are correct. If even one selection is wrong, the entire bet is lost. The total odds of a multi-bet are the product of the odds of all selections.

6.4 Abnormal Odds and Errors

ace bet365 reserves the right to cancel bets placed at clearly incorrect or abnormal odds (for example, due to a technical error). In such cases, the stake will be refunded.

Casino and Slot Games

7.1 Game Results

All casino games and slots on ace bet365 operate on the basis of Random Number Generator (RNG) technology. Each spin or hand is completely independent and does not depend on previous results. There is no strategy that guarantees a win in any game.

7.2 Live Casino

Live casino games (Baccarat, Roulette, Teen Patti, etc.) are conducted in a real-time environment. In the event of a disconnection or any technical interruption during a live session, ace bet365's log data will be the basis for the final decision.

7.3 Progressive Jackpot

Jackpot prizes are subject to the specific terms of the individual game and the rules of the game provider. The conditions for winning a jackpot may vary from game to game. ace bet365 will credit the prize to the user's account only after receiving it from the provider.

Prohibited Activities

The following activities are strictly prohibited, and if detected, the relevant account will be closed immediately:

1. Opening or operating multiple accounts
2. Placing artificial bets or transactions with the intent to abuse bonus benefits
3. Using another person's identity, bank account, or mobile number
4. Playing games or placing bets using software bots or automated methods
5. Any attempt to manipulate game results
6. Money laundering or illegal financial activity
7. Impersonating ace bet365 staff or collecting information through fraudulent means

Account Suspension and Closure

9.1 Closure by ace bet365

ace bet365 may temporarily suspend or permanently close any account without prior notice due to a breach of terms, fraudulent activity, or security concerns. In such cases, any legitimate funds in the account (excluding bonuses) will be returned to the user.

9.2 Closure by the User

You may apply to close your account at any time via live chat or email. Before closing an account, all active bets should be settled and any withdrawable funds should be withdrawn. If you wish to self-exclude in line with the responsible gaming guidelines, please contact the support team.

Privacy and Data Protection

ace bet365 treats the protection of users' personal information as a top priority. All data is secured through SSL encryption technology. Full details of how your personal and financial information is collected, stored, and used can be found on our Privacy Policy page.

ace bet365 does not sell or share user information with third parties beyond what is required by law. However, certain information may be shared with technology partners necessary for service delivery, as noted in the privacy policy.

Limitation of Liability

ace bet365 is not liable for any potential loss suffered by users due to technical errors, server downtime, loss of internet connection, or third-party causes. The platform strives to provide uninterrupted service, but may be temporarily unavailable due to technical maintenance or unforeseen circumstances.

There is a financial risk in betting and casino games, and that risk is entirely the user's own responsibility. ace bet365 never promises guaranteed wins or certain returns.

Dispute Resolution

12.1 Filing a Complaint

If you have an objection regarding any transaction, bet result, or service, you must inform the ace bet365 support team in detail within 72 hours of the incident. Complaints filed after this period may not be accepted.

12.2 Review Process

ace bet365 will review each complaint and notify you of its decision within a reasonable time. System logs, game data, and transaction records will be considered the final evidence.

12.3 Final Decision

The decision of ace bet365's management will be considered final. For answers to general questions and issues, you are advised to check our FAQ page.

Service Changes

ace bet365 reserves the right to change the content, features, game list, payment methods, or any part of its service at any time. Users will be notified through the site of any significant changes.

These terms and conditions may also change. Continuing to use the site after updated terms are published will be taken as acceptance of the new terms. You are therefore advised to check this page regularly.

To learn more about ace bet365 and understand our operating policies, please read our About Us page.

Contact

For any questions or clarifications about these terms and conditions, please contact our support team. ace bet365 support is available seven days a week, 24 hours a day, in both Bengali and English.

Ways to contact us:

• Live Chat: Direct support from any page on the site
• Email: [email protected]

Please note that if anyone contacts you by phone claiming to be from ace bet365 or asks for personal information, it may be fraudulent. Our official channels are live chat and email only.